In this chapter, it was about Customer Relationship Management (CRM)... In CRM, an organization should allow provide better customer service, the efficiency of making call center, the effectively of cross-sell product and it also help sales staff closed deals faster...
By using the CRM, the organization also can get the information of the customer on :
- how frequently the customer purchases items in the organization.
- how recently the customer purchased the items in the organization.
- how much customer spends on each purchased in the organization.
that's all for this entry...insya Allah, i will always update my new entry....bubye... :)
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